Command Under Pressure Begins Here.
Command Consulting helps public safety agencies strengthen communication, coordination, and leadership when every second counts — turning operational experience into strategic excellence.
30+ years in Fire/EMS & 911 • SaaS Implementation • Training & L&D
Practical playbooks, not theory.
Calm leadership in high-stakes moments.
Training that scales with your team.
How We Help Public Safety Teams
Perform Under Pressure
I help teams and organizations perform under pressure through effective training, I help dispatchers, supervisors, and command leaders close the gap between operations and leadership — through training, communication systems, and calm command under pressure.leadership, and systems that actually work.
Operational Readiness Consulting
We help dispatchers, supervisors, and leaders close the gap between operations and leadership — through practical training, clear communication systems, and calm, effective command under pressure.
Leadership & Training Development
Strategic Command Support
Technical Integration Advisory
Assess and optimize communication workflows, incident coordination, and cross-agency performance. Identify friction points, streamline communication, and strengthen decision-making in critical moments.
Build high-performing teams through customized onboarding, CTO mentorship, and leadership coaching. Programs designed to stick, scale, and sustain calm performance in high-stakes calls.
Align dispatch operations with organizational goals through policy reviews, performance metrics, and change management. Help leaders balance accountability, communication, and operational consistency.
Not sure where to start? Contact Ted for a quick chat — no pressure, just clarity.
Why Agencies Choose Command
Public safety doesn’t need theory — it needs clarity, accountability, and calm leadership when it counts.
With 30+ years in Fire, EMS, and 911 operations, Command Consulting blends real-world experience with modern strategy to help agencies perform under pressure.
Real Experience, Not Guesswork
Actionable, Scalable Systems
Leadership Through Mentorship
Bridging Operations and Technology
30+ years across Fire, EMS, and 911 — from the field to the dispatch console to SaaS implementation. Every recommendation is grounded in lived experience
We help leaders grow from within — training supervisors, CTOs, and new managers to communicate clearly, stay calm, and lead effectively.
No jargon or theory — just playbooks and workflows that teams can apply immediately and sustain long-term.
We speak both languages — operational and technical — ensuring smooth communication between command staff, IT, and vendor partners.
Ready to strengthen your systems, your people, and your command?
Who We Work With
Command Consulting partners with public safety leaders and organizations to strengthen communication, leadership, and operational performance under pressure.
Dispatch & Communications Centers
Fire & EMS Command Staff
Public Safety Technology Partners
Leadership & Training Programs
We help dispatch teams and supervisors optimize workflows, strengthen communication, and improve coordination across agencies.
We design and refine onboarding, mentorship, and leadership development programs for high-performance teams.
We collaborate with tech providers implementing CAD, RMS, and NG911 solutions — ensuring alignment between systems and operations.
From field operations to training system design, we help command teams align leadership and communication where it matters most.
Not sure if Command is the right fit for your team? Let’s start the conversation— we’ll help you find the right path forward.
About Ted
A leader, mentor, and trainer at heart, Ted Adams brings more than 30 years of frontline experience in EMS operations, 911 communications, and public safety technology to the consulting world. He’s passionate about helping public safety teams perform at their best — under pressure, in transition, and in moments that matter most.
From managing field operations to leading 911 communications and SaaS implementation projects, Ted has seen firsthand how clarity, calm leadership, and strong systems transform performance.
Through Command Consulting, he helps agencies close the gap between operations and leadership — building confident communication, scalable training programs, and practical strategies that stick long after the session ends.
“Leadership in public safety isn’t about control — it’s about clarity, accountability, and the calm to make the right call.”
Our Founder
A leader, mentor, and trainer at heart, Ted Adams brings more than 30 years of frontline experience in EMS operations, 911 communications, and public safety technology to the consulting world. He’s passionate about helping public safety teams perform at their best — under pressure, in transition, and in moments that matter most.
From managing field operations to leading 911 communications and SaaS implementation projects, Ted has seen firsthand how clarity, calm leadership, and strong systems transform performance.
Through Command Consulting, he helps agencies close the gap between operations and leadership — building confident communication, scalable training programs, and practical strategies that stick long after the session ends.
Want to learn more about my background and approach?
“Leadership in public safety isn’t about control — it’s about clarity, accountability, and the calm to make the right call.”
Real-World Experience That Informs My Work
My perspective comes from more than 30 years of leading, training, and supporting teams in Fire, EMS, and Dispatch environments.
I’ve worked on the front lines and behind the console, helping others perform under pressure and stay calm when every second counts.
That same experience now guides the organizations and leaders I train today—translating real-world lessons into actionable, lasting growth.
Experience you can trust.
Guidance you can feel.
When you work with me, you’re not getting theory—you’re getting decades of real-world leadership in high-stakes environments.
I bring the same principles that kept public safety teams calm under pressure into every organization I work with today.
Whether it’s improving training, strengthening communication, or supporting leadership growth, my approach is built on:
Speaking & Training Highlights
Ted is regularly invited to share insights on leadership, communication, and decision-making at public safety conferences nationwide — including the Heroes in the Heartland Conference in Oklahoma City.
His session, “High-Risk, Low-Frequency Calls,” guided Dispatch and EMS professionals in strengthening teamwork, situational awareness, and calm decision-making during critical incidents.
